Questions & Answers * If you are not satisfied with following issues, please click "here" to publish and reply the topics you concerned. 1. What should I do before starting to learn? Firstly , you need to register for a free trial class. We will contact you in 24 hours and arrange the time for your free trial. Make sure you have installed instant message tools such as MSN, SKYPE etc. on your PC. Buy lessons for your online learning. 2. What kind of tools will be applied and how to get them? We use Skype, MSN, Yahoo as our online teaching tools, you need to install at least one of these tools on your computer, and get an ID from Skype, MSN, Yahoo, etc. After that, log your ID in, add your teacher's ID. That's OK! 3. How to contact teachers? Click www.chineseonline.cc/laoshiziliao/tutors.htm to get the list of our teachers. Then contact our service center and tell us who is your favorite teacher, we will arrange he/she for you. In case you do not know who/how to choose, just inform us, we will recommend one or more for you. 4. How to get the materials/textbook? At the beginning, your teacher will give you a suggestion about which textbook is best for you according to your level and needs. Buy it in bookshop, and if you cannot find it in local bookshop, you can buy it in our online bookshop by click www.chinesepal.cn/bookshop/index.asp, in case you have to have class before you get the textbook, your teacher should send you the teaching material by e-mail. 5. How to cancel/change class schedule temporarily? It's very simple. Just inform our students service 48-72 hours before the arranged time.    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -    All Rights Reserved Hotline：+86-10-62161325 E-mail: chineseonlinecc@163.com